Missed Appointments: When you book an appointment with us that time is set aside for only you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that missed appointments prevent us from catering to other clients.
Our policy is if you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
Please note that we try to do reminder calls the day before, however you are still responsible for your appointment. If you don’t receive a phone call it does not mean that you do not have an appointment.
Cancellation Policy: In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, you will be required to pay the full cost of the treatment as booked.
Note: We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your massage therapist may make an exception to the above policies on those rare occasions.